Privacy Policy

At Essence Living Co., protecting your privacy and personal data is a priority. This privacy policy explains how we collect, use, and safeguard your information when you access or use our online platform offering home and kitchen essentials, smart storage solutions, and curated home decor collections.

Information We Collect

We collect personal information you provide directly when you use our services, including when you create an account, place an order, or contact us. This may include:

• Your name, billing and shipping addresses
• Contact information such as phone number and email address
• Payment details processed securely through trusted third-party providers
• Order history and preferences to personalize your shopping experience

Additionally, we collect information automatically through cookies and similar technologies to improve site performance, analyze usage, and tailor marketing.

How We Use Your Information

We use your data to:

• Process and fulfil orders securely and efficiently
• Provide customer support and respond to inquiries
• Send communications regarding your account, orders, and our services
• Improve our website, products, and services
• Comply with legal obligations and prevent fraud
• Send marketing materials only where you have given clear consent

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), our processing of your personal data relies on one or more of the following legal bases:

• Your consent where applicable
• The necessity to perform a contract with you
• Compliance with legal obligations
• Our legitimate interests in operating and improving our business, provided your rights are respected

Data Sharing and Transfers

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers that support our operations, such as payment processors, delivery partners, and IT service providers. All such parties are bound by confidentiality and data protection obligations.

Where personal data is transferred outside the United Kingdom or European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your information consistent with GDPR requirements.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements.

Your Rights

You have the right to:

• Access and obtain a copy of your personal data
• Request correction of inaccurate or incomplete data
• Request deletion or restriction of processing in certain circumstances
• Withdraw consent for processing where applicable
• Object to certain types of processing based on legitimate interests or direct marketing
• Receive your personal data in a structured, commonly used, and machine-readable format

To exercise your rights, please contact us at our physical address below.

Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure.

Cookies and Tracking Technologies

Our online platform uses cookies and similar technologies to enhance user experience and collect usage data. You can control cookie preferences through your browser settings, though disabling certain cookies may affect website functionality.

Children's Privacy

Our services are intended for users aged 18 and over. We do not knowingly collect personal data from children under 18.

Changes to This Privacy Policy

We may update this privacy policy periodically to reflect changes to our practices or legal requirements. We encourage you to review this page regularly for any updates.

Contact Information

If you have questions or concerns about this privacy policy or our data practices, you may write to us at: