Terms and Conditions

Welcome to our online platform operated by Essence Living Co. These Terms and Conditions govern your use of our service, including the purchase and delivery of products through our website. By accessing or using our service, you agree to comply with and be bound by these terms.

1. Use of Our Service

Our service offers online retail of home and kitchen essentials, smart storage and organisation solutions, cooking solutions, and curated collections for home decor. Access to and use of this service is permitted on a temporary basis and is subject to these terms.

2. Product Information and Availability

We strive to provide accurate descriptions and images of our products. However, product colours and details may vary slightly. All products are subject to availability, and we reserve the right to discontinue any product at any time without notice.

3. Orders and Payment

• When placing an order through our online platform, you agree to provide accurate and complete information.
• All orders are subject to acceptance and availability.
• Payment methods accepted are indicated during checkout and must be completed in full before shipment.
• Prices and promotions are subject to change without prior notice.

4. Shipping and Delivery

We deliver products directly to consumers as per the delivery options provided at checkout. Delivery times are estimates and not guaranteed. Essence Living Co. is not responsible for delays caused by external factors beyond our control.

5. Returns and Refunds

Our returns policy is outlined on our website. Products may be returned within the specified period if they are unused and in their original packaging. To initiate a return, please contact us at the physical address below. Refunds will be processed according to the original payment method after inspection.

6. Intellectual Property

All content, graphics, logos, and other materials on this platform are the property of Essence Living Co. or its licensors. You may not use, reproduce, or distribute any content without explicit written permission.

7. Limitation of Liability

Essence Living Co. shall not be liable for any indirect, incidental, or consequential damages arising from the use of our service or products, except where prohibited by law.

8. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising shall be subject to the exclusive jurisdiction of the courts located in Leicester, Leicestershire.

9. Contact Information

If you have any questions concerning these Terms and Conditions, please contact us in writing at:

10. Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our service following any changes constitutes acceptance of the updated terms.